White screen issue after patching openUI (8.1.1.11)

Some of developers getting white screen after patching open UI, and error console says.

 

Message: Object doesn't support this action

Line: 38

Char: 799

Code: 0

URI:

http://192.168.1.104/callcenter_enu/23030/scripts/siebel/navctrlmngr.js?_scb=

Oracle support web came with a solution for this problem.

Cause

FP 8.1.1.11, aka Innovation Pack 2013, contains many changes for the Siebel Open UI. When the pre-8.1.1.11 SRF is used for Siebel Open UI, it cannot perform the operation correctly and the above error is shown

Solution

Please download the new SRF to replace the pre-8.1.1.11 SRF as below.

1) Login to Oracle Software Delivery Cloud, aka edelivery (https://edelivery.oracle.com/)

2) Search Siebel CRM product with the following criteria then click "Go" button.

Select a Product Pack: Siebel CRM

Platform: (corresponding platform)

3) Find the description below then select it.

Description: Siebel Industry Applications Innovation Pack 2013 Release 8.1.1.11 Media Pack for "corresponding Platform"

4) Find Siebel Repository Files (SRF) as below and click "Download" button.

Name: Siebel Industry Applications Version 8.1.1.11 Siebel Repository Files

Part Number: V39883-01

5) Downloaded file contains SRF for many languages. Choose the correct one for the system and unzip it to siebsrvr\objects\LANGUGAE folder.

** LANGUAGE should be replaced by the appropriate three letter language code.

Please use
https://support.oracle.com/epmos/faces/SearchDocDisplay?_adf.ctrl-state=2ygn9xguq_9&_afrLoop=59616672061561

Siebel OpenUI 8.1.1.11 Fix Pack - Features

The next release on 8.1.x is 8.1.1.11. This innovation pack is releasing with lot of features, that is available in non-open UI versions and missed in older open UI versions(8.1.1.9/10)

• Siebel Mobile Disconnected
• Customer Facing Sales Applications
• Partner Facing self Registration
• Marketing - HTML/Rich Text Editor, Allocation, Calender, Flow Universal Inbox
• C/OM - Sum totals on list: Contact hierarchy view
• Sales - Funnel Chart
• Right-to-left language support
• List views - Column lock, column resizing, save state
• Online Help- Searchable, Context sensitive help
• Personalization, Applet Location/Hide
• Expression/Rule Designer
• Outbound email f9/Email Response
• Calendar Drag/Drop Validation
• Applet right click menu
• Bar code toolbar
• Chat
• CTI toolbar - Hotelling
• GANTT Chart
• Chart program Designer
• SmartScript -Designer/Player

Benchmark of a Siebel OpenUI Theme from OpenUIThemes.com

In my previous post, I told you about the contact I had with the OpenUIThemes’ staff and said that a test was scheduled.

Well, yesterday, I could get my hands on their themes. My review below, I had access to their Gmail Theme and  every major topic I tested is listed here:

  Design
o   Being a daily user of Gmail as well as a global Google fan, I could feel the impression to work on my desktop using their test machine.

o   The UI is easy to navigate and the visuals are ok.

o   Some menus have changed position (like sitemap and so on) but as a user you don’t want to use this menu every day. In fact thinking again about it, I think that it adds something to user navigation as UI is focused on what will be immediately useful for the Siebel user.

 Performance
o   Performance was fine on this theme, the theme did not contain heavy images but I was on a low-bandwidth connection so for me it’s OK. I don’t know how it would behave with more and heavier visuals (high-definition logo of a company, etc...) but maybe high-bandwidth connection will compensate in this case.

o   Navigation is fluid between the pages and response time is also, even on first connection to the Siebel environment.

o   I didn’t try to make performance-costly operations specifically so I can only say that the UI performed well with basic operations and navigation.

 Compatibility
o   As you can imagine, this is my major concern (as I point out in some articles where I present webkit properties implementation for example), I try to draw attention on this point everytime I can when customizing the OpenUI.

o   So I tried with IE9, Chrome and Firefox (I don’t have Safari and Opera installed so I couldn’t test it with these browsers). They state on theme pages that they support Opera and Safari also but I can’t confirm that.

o   The result is same in 3 browsers I tried. Apparently, they took into account the difficulties to make customization depending on different browsers.

The theme I have tested is OK on design (depends on your taste actually), performance and compatibility as far as I could test it.

So this is a great news to see some companies going along with the OpenUI product expansion. Check it out yourself at http://www.openuithemes.com

Additional note:

Apparently, they also offer Plugins to modify the user experience.
They presented me 2 examples and also offered me to test it for free. They told me that other plugins are like I already did for voice recognition in Siebel OpenUI, mouse hover info, applets layouts changes and so on but I don’t know much more right now.

OpenUIThemes, a new company that creates themes for Siebel Open UI

Some days ago I received an email from a Company representative who wanted to introduce me to their concept around Siebel Open UI. Why not? I replied “Ok” and so I joined a video conference with the guy the next day.

Much to my surprise, they had decided to create packaged themes with various look & feel for Siebel Open UI to help other companies customize their Siebel CRM Open UI application.

The idea is very promising I think, as every company has corporate colors and branding that makes its visual identity.

I’ve seen in the past that it’s much easier to implement a new tool, make an upgrade to an existing tool and finally gain user adoption when the users feel that the software was made specifically for their company (visual identity, colors, display, etc… is part of it).

It also seems to go along with Oracle’s strategy with the Open UI (apart from the compatibility benefits).

Here is the URL: http://www.openuithemes.com

At the end of the video conference, I had a look at the code of one of their themes and they also offered me to test it… So I think I will!

Next post I will make a review of this test and share my thoughts.

Homepage EditLayout Issue

In Siebel 8.1.1.10, Edit layout is not working. As per their document, no Quick fixes are available for this issue & next version (8.1.1.11) may not fix this issue.

Fixing date field Jumbing in Siebel open UI

There might be some issue with date input field. We need to edit the css files to fix this problem.
I got the same problem in vanila SRF also.

Above image is before selecting/clicking calender Icon

After clicking calender icon. You can see its length is increased.


To solve this probelm, go to
theme-base.css file in your "files" folder.

.mceGridField input.siebui-input-popup {
        max-width: 119px;
    }

Here   max-width: 119px is given as our input filed. If you need more than this width, you can alter this.

GetProfileAttr/SetProfileAttr not Working in Siebel 8.1.1.10

In 8.1.1.10 version, SetProfileAttr() has been disabled for HTTP calls as a security fix.
That means if you have a browser scripts uses SetProfileAttr(), it won't work. No change to GetProfileAttr() access.
Oracle disable this "SetProfileAttr()" as a security fix. So enabling this is not recommended.

SetProfileAttr() access can be turned on by setting the server parameter “EditProfileAttr” value to TRUE