Thursday 10 January 2013

Fixing Issues in Mozilla, Chrome and other browsers (Siebel Open UI Issues)


If you are getting an error as shown in figure, when you drilldown or cliking an mvg or pick applet. Please check following steps. You can check following steps if you face any issue in browsers other than IE



1. Go to SiteMap (shortcut: control+shift+A)
2. Click on Administration - Web Browser > Browsers
3. For new SI browsers (e.g. Chrome, Mozilla, Safari): If not present, create a browser with the name "Mozilla 5.0" and with the following capabilities:
a. Set the "User-Agent" capability to "Mozilla/5.0"
b. Set the "Accept" capability to "image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, */*"
4. For older SI browsers: If not present, create a browser with the name "Mozilla 4.0" and with the following capabilities:
a. Set the "User-Agent" capability to "Mozilla/4.0"
b. Set the "Accept" capability to "image/gif, image/x-xbitmap, image/jpeg, image/pjpeg, application/vnd.ms-powerpoint, application/vnd.ms-excel, application/msword, */*"
5. After you have made the changes you will need to restart your web server.
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11 comments :

  1. Anonymous3 April 2013 at 19:06

    Thank you very much. It works!!!!!!

    ReplyDelete
  2. Anonymous7 July 2013 at 20:24

    Hi i've tried this solution and it worked for a while and suddenly it is happening again.. mind telling me what this solution trying to do so that i can try to figure it out?

    ReplyDelete
    Replies
    1. Prasanth7 July 2013 at 21:05

      disable open UI.... and do it one more time. Enable Open UI.

      Delete
  3. donkanmcklaus23 August 2013 at 19:21

    this configuations works for Google chrome too? or i have to create google chrome as web browser?

    ReplyDelete
  4. donkanmcklaus23 August 2013 at 19:27

    I having this issue on google chrome, when i click on a drilldown, I check configuration and Mozilla 5.0 exists in the server, but not with Accept and user-agent capabilities, i added, but still not working, there is something aditional to do for configure google chrome?

    ReplyDelete
    Replies
    1. Prasanth25 August 2013 at 20:28

      The Bug I explained above is for 8.1.1.9 and we don't have such issues in 8.1.1.10

      Once you added these capabilities, please do a restart and check again.

      Delete
    2. Unknown9 October 2013 at 03:26

      Hi there, donkanmcklaus.

      We're having the same issue as you. Did you get a solution?

      Delete
    3. Unknown9 October 2013 at 03:45

      We had the issue in 8.1.1.10. Got it working by restart the Siebel Services as well as the web services.

      Hope this helps
      Scott

      Delete
  5. Vinci Devarajan22 October 2013 at 04:34

    I am trying to Launch Open UI Local on Google chrome, But I am unable to. the Browser kind of crashes. am i missing some settings ?

    ReplyDelete
  6. Anonymous26 November 2013 at 03:56

    I have the same problem. I try 8.1.1.10 on my local and i am unable to drilldown to any record in Chrome. Is there any solution? (I created those Browser profile for Mozilla)

    ReplyDelete
  7. Unknown7 April 2014 at 12:59

    when we use firefox in tablet ,when ever i click on a picklist like a date field application crashes ..this is in 81110 .. Any solution

    ReplyDelete

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