White screen issue after patching openUI (8.1.1.11)

Some of developers getting white screen after patching open UI, and error console says.

 

Message: Object doesn't support this action

Line: 38

Char: 799

Code: 0

URI:

http://192.168.1.104/callcenter_enu/23030/scripts/siebel/navctrlmngr.js?_scb=

Oracle support web came with a solution for this problem.

Cause

FP 8.1.1.11, aka Innovation Pack 2013, contains many changes for the Siebel Open UI. When the pre-8.1.1.11 SRF is used for Siebel Open UI, it cannot perform the operation correctly and the above error is shown

Solution

Please download the new SRF to replace the pre-8.1.1.11 SRF as below.

1) Login to Oracle Software Delivery Cloud, aka edelivery (https://edelivery.oracle.com/)

2) Search Siebel CRM product with the following criteria then click "Go" button.

Select a Product Pack: Siebel CRM

Platform: (corresponding platform)

3) Find the description below then select it.

Description: Siebel Industry Applications Innovation Pack 2013 Release 8.1.1.11 Media Pack for "corresponding Platform"

4) Find Siebel Repository Files (SRF) as below and click "Download" button.

Name: Siebel Industry Applications Version 8.1.1.11 Siebel Repository Files

Part Number: V39883-01

5) Downloaded file contains SRF for many languages. Choose the correct one for the system and unzip it to siebsrvr\objects\LANGUGAE folder.

** LANGUAGE should be replaced by the appropriate three letter language code.

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